Frequently Asked Questions (FAQs)
How do I know which part I need for my machine?
You can identify the correct part by providing your machine make, model, year, and serial number. Our parts specialists can also cross-reference your OEM part numbers to ensure a proper fit. Photos or diagrams of the part can help speed up the process.
Can I return a part if it’s not correct?
All returns require prior written authorization. Authorized returns are subject to a restocking fee, and electrical components can only be returned if there is a verified manufacturer defect. Please see our Return Policy for full details.
How long will it take to get my part?
Delivery times vary depending on part availability and shipping method. In most cases, in-stock parts ship within 1–3 business days. For more details on shipping options, see our Shipping Policy.
Are your parts new, rebuilt, or used?
We offer a mix of new, rebuilt, and aftermarket parts. All items are inspected for quality and functionality before shipment. Specific warranty and condition details are provided for each part.
Do your parts come with a warranty?
All goods are sold as-is, but we pass through any manufacturer warranties when available. Warranties may be void if parts are altered, tampered with, or installed incorrectly. Electrical components are subject to manufacturer approval for warranty claims.
Can you ship internationally?
Yes, we can ship to Canada and other countries. Customers are responsible for duties, tariffs, taxes, and brokerage fees unless otherwise stated on the invoice.
Can I track my order?
Yes. Once your order is shipped, you will receive a tracking number from the carrier. For LTL (truck freight) shipments, tracking is usually available through the freight company.
How do I pay for my order?
We accept U.S. and Canadian credit cards, wire transfers, and cheques. All payments must be made in full prior to shipment. Billing and shipping information must match for credit card payments.
What if my part is damaged during shipping?
Inspect all shipments immediately upon receipt. Any damage claims must be reported within 14 days. After this period, the part is deemed accepted and the sale considered complete.
Can I use my own shipping account?
Yes. If preferred, you can provide your UPS, FedEx, DHL, or freight account during checkout, and we can ship using your account.
How do I find rare or discontinued parts?
If you can’t locate the part in our online inventory, contact our parts specialists. We work with multiple vendors and warehouses to source hard-to-find or discontinued components.
Do you offer technical support for installation?
While we provide parts verification and diagrams, we do not provide hands-on installation services. Our team can, however, help identify the correct part and provide guidance based on manuals or parts diagrams.